CCO has a unique relationship with industry vendors to gain access to products and cloud services months even years before the public release of the solutions. CCO's consultants get to work with the technologies far before documentation or guidance is available, as such, the consultants have to get "creative" to understand how to make the products work, and more importantly how to apply the new technologies to improve business processes. When the products do become available, CCO's consultants have already had months/years of hands-on experience and already know what works, what doesn't work, how the solution addresses business needs, and now to integrate the solutions into other common datacenter and cloud environments.
Having worked with technologies months/years before the products release, the consultants write books (currently over 50 international bestselling books (120, 700, 1500 pages in length) on the products. The books cover tips, tricks, best practices, and lessons learned in the early adopter experiences. So in addition to using the technologies, the consultants have to be good at explaining in simple English what the technology is, how it works, and how organizations can apply the technologies to solve core business needs.
The technology world extends beyond the traditional on-premise datacenter to include the Private Cloud (a datacenter hosted by an organization) and also the Public Cloud (a public datacenter like Microsoft Azure or Amazon). Technology environments also include cloud services like Box, Salesforce, Workday, Dropbox, Google, Microsoft Office 365, and the like, as such, CCO's expertise spans not only traditional datacenters and the technologies within those datacenters, but also cloud-based solutions as well!
Unlike many organizations that sell products and software licenses, CCO's primary business is focused around solely consulting services. CCO has no incentive to "sell" a product or recommend a solution in anticipation of a profit margin or kickback from a vendor. As such, CCO's consultants work with competing solutions and recommend technologies that are best suited for an organization, and NOT based on how much profit margin the organization could make from selling one product over another, the way Consulting should be!
CCO makes it a point that its consultants are experts across a wide range of technologies and services so that it doesn't take a room full of consultants to help a client with their needs. Of course there are specialists that get very DEEP on technologies when the requirements dictate a specific expertise. However by having consultants that can setup Single Sign-on Identity, work hands-on with existing on-premise email systems and document management systems, setup migration connectors, migrate content, setup security policies and profiles, configure mobile phones, tablets, Windows and Mac systems, etc, it makes an engagement more efficient. Fewer hand-offs between components of a project, fewer swap out of consultants, less chance for things slipping through the cracks. CCO understands the importance of this continuity of expert consultants but the expectation to not water down the skills to have a bunch of "generalist", as such, CCO drives its consultants to be deep technical experts across multiple disciplines to be of the utmost value to our clients in their services needs!
In addition to being experts across various disciplines (security, identity, email, documents, policies, servers, cloud), CCO also drives its consultants to have expertise across multiple platforms. So a consultant understands Microsoft and Google, Windows and Mac, iPads and Android, Cisco and Lync, VMware and HyperV, Amazon and Azure, NetApp and EMC, etc. CCO understands its clients have multiple platforms within their environments, and as such, having expertise in various platforms ensures the consultant can be available to assist our clients in ALL of their enteprise needs!
Being in business for a better part of three decades, CCO consultants have 10+ years of experience and leverage their knowledge of fundamental operations of TCP/IP communications, SMTP email transport, telco phone systems, underlying Exchange database architecture, SQL database queries, storage sector sizing, TCP Chimneys, bit and block transfers, and like to solve day to day I.T. challenges. Far too often, consultants who grew up in the era of "installation wizards", "GUI menus", and "pre-configured template images" have no idea what to do when something doesn't work. It's our experience and the knowledge we share across CCO's consultants and our clients that can solve complex problems in minutes that organizations or other consultants have spend days/weeks on "tech support" trying to figure out a solution. CCO's consultants can drop to a Command Prompt, PowerShell Prompt, review SysLogs, and the like and get deep into the fundamentals to determine what's communicating with what, when, and how to isolate problems and debug challenging situations.
Problem solving and Debugging is an art that many consultants have lost or not developed. As noted about leveraging the knowledge of our experience, it's also taking a problem, gathering up information, identifying multiple paths and anticipated results, and then working through the issue not always expecting to find the answer, but to confirm that an expected result does or does not occur as expected. Too many consulants think of only ONE solution and try it, and are stumped when that solution doesn't solve their problem. By taking the age old debugging and problem solving process of multiple options, that are then attempted logically one at a time, assess the results, and then determine the next of the list of solutions to try, a debugger can come to a resolution or at worst have a list of known attempts and results that can narrow their problem solving down and ultimately derive of a solution.
CCO has remained in business for over 25-years as a TOP consulting partner to customers for decades, named Microsoft's Global Partner of the Year (2014, 2011, 2007), is repeatedly called upon by clients even as they move from one job to another, because CCO believes in the fundamentals of expert services, quality services, knowledgeable consultants, with breadth and depth of experiences, and a business culture that strives for continuing to be of value year in and year out for our clients!!!
The following is a sampling of the type of services that CCO provides to its clients: